Frequently Asked Questions
Everything you need to know about your Monos experience
What is your shipping policy?
We offer free standard shipping on all orders over $100 within the continental United States. Orders are typically processed within 1-2 business days, and delivery usually takes 5-7 business days depending on your location.
How do I initiate a return or exchange?
We want you to love your purchase. If you are not satisfied, you can return or exchange unworn items with original tags within 30 days of delivery. Visit our online returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for qualifying purchases.
How should I care for my Monos garments?
To ensure longevity, we recommend following the specific care instructions on each garment's internal label. Generally, we suggest cold washing with similar colors and laying flat to dry to maintain fabric integrity.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking page where you can monitor your package's progress.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your destination and the weight of your order.